Last Updated: February 22, 2024
1. Shipping Rates and Timelines:
1.1 Shipping Rates: Shipping rates are calculated based on the weight of your order and the delivery location. You can view the shipping charges at the checkout before completing your purchase.
1.2 Delivery Timelines: We strive to process and dispatch orders within 1-2 business days of receiving payment. Once dispatched, the estimated delivery time is 4-8 business days. Please note that these timelines may vary based on factors such as product availability, shipping destination, and any unforeseen circumstances.
2. Shipping Partners:
We collaborate with trusted shipping partners to ensure the timely and secure delivery of your orders. Our primary shipping partners include India Post, VRL Logistics, Professional Courier and many more.
3. Shipping Destinations:
3.1 Service Area: We currently provide shipping services to addresses within India.
3.2 Restrictions: Unfortunately, we do not ship to restricted and unavailable shipping areas.
4. Order Tracking:
Once your order is dispatched, you will receive a shipping confirmation email or message containing tracking information. You can use this information to track the status of your order through our website or the website of the respective shipping partner.
5. Shipping Delays:
5.1 Unforeseen Circumstances: In the event of unforeseen circumstances such as natural disasters, political unrest, or other external factors, shipping may be delayed. We appreciate your understanding in such situations.
5.2 Communication: If there is a significant delay in the shipment of your order, we will notify you promptly via email or phone.
6. Shipping Inquiries:
For any inquiries related to shipping, tracking, or delivery, please contact our customer support team at Mail to: kbd.emart@gmail.com or Call on +919427312280
7. Customs and Import Duties:
Customers are responsible for any customs and import duties that may apply to their orders. These charges, if applicable, are not included in the product or shipping cost and are the responsibility of the recipient.
8. Returns Due to Non-Delivery:
If a shipment is returned to us due to incorrect address information provided by the customer or unsuccessful delivery attempts, the customer may be responsible for additional shipping charges to resend the order.
9. Policy Changes:
We reserve the right to update and modify our shipping policy at any time. Any changes will be communicated on our website.
Thank you for choosing kbd.emart.in If you have any further questions or concerns, please contact our customer support team.